Operation Policies

Product Inquiry

Product Inquiry on-line.

Eunsung Industrial Co., Ltd. established the privacy policy to manage personal information, to protect rights and interests of users, and to handle complaints concerning the management of personal information in compliance with the Personal Information Protection Act. Personal information is not only a valuable asset of each user but also an important data for operation of Eunsung Industrial Co., Ltd.. Therefore, Eunsung Industrial Co., Ltd. will exert itself to protect personal information of its users throughout operation processes. Eunsung Industrial Co., Ltd. will notify any amendment of the Privacy Policy on its website.

1. Consent to Collection of Personal Information

Eunsung Industrial Co., Ltd. provides the (Agree) button and the (Disagree) button for the privacy policy or the terms and conditions of use. If a user clicks the (Agree) button, he or she is considered to have consented to collection of personal information.

2. Purpose of Collection and Use of Personal Information

Eunsung Industrial Co., Ltd. uses the collected information for the following purposes. The processed personal information will not be used for any other purpose than listed below, and change of purpose of use is subject to preliminary consent of the users.
Name, ID and password: to check the application for membership; to prevent unauthorized use of services; to check the frequency of access; to identify the user for the membership service.
E-mail address and telephone (subject to consent): to secure the path for communication for notices, conformation of intention, handling of complaints, etc.; to provide information on events and advertisement and opportunity to participate; to check the frequency of access or to compile statistics on use of services
Address and telephone: to secure accurate address for gift and goods; to build a database for recruitment

3. Provision of advertisement

Eunsung Industrial Co., Ltd. does not send commercial advertisements against explicit refusal of the user. Eunsung Industrial Co., Ltd. notifies users of change of terms and conditions, change of service use, new service/product, event information or product information via e-mail, mobile message, or other transmission media. In this case, Enusung Ind complies with the relevant laws in relation with the expression and the method of expression. In case Eunsung Industrial Co., Ltd. sends advertisement for online marketing, such as product information, via e-mail, it will take the measures such that users should easily recognize the advertisement information with the title and the text of the e-mail.

4. Range of Collection of Personal Information

Users may access most of the contents of Eunsung Industrial Co., Ltd.’s website without signing up for the membership. Users who wish to use the membership service shall provide the company with the following information:
Personal information items: name, e-mail, date of birth, ID, password, gender, address, mobile (telephone) number, agreement/disagreement on transmission of e-mail/SMS, service log, access log, recipient (name, telephone, address, e-mail), recruitment
Method of collection of personal information: webpage (membership, Q&A), recruitment, partnership, online consultation, etc.

5.Period of Retention and Use of Personal Information

Eunsung Industrial Co., Ltd. destructs the information immediately after the purposes of its collection and use have been achieved: Provided that the company may retain the following information for the designated period.

  • Items to be retained : Name, Login ID, Password, E-mail address, Date of birth
  • Reason for retention : To prevent illegal use of personal information by rogue members
  • Retention period : 1 month

If any information is to be retained as required by relevant laws and regulations, the company retains it for the period as required by those laws and regulations. - Complaints or dispute handling records: 3 years (Act on the Consumer Protection in Electronic Commerce, Etc.)

6. Procedure and Method of Destruction of Personal Information

In principle, Eunsung Industrial Co., Ltd. destructs the information immediately after the purposes of its collection and use have been achieved. The procedures, time limit and method of destruction are as follows:
- Destruction procedure
Information provided by the user for application for membership is to be moved to a DB (a separate filing cabinet in case of papers) after the purpose is achieved, and retained for a given period according to the reason for information protection of the internal policies and other relevant laws and regulations (see the period for retention and use) before it is destructed. Personal information which is stored and managed in a separated DB will not be used for other purpose than intended unless otherwise required by the relevant laws
- Time limit for destruction
Eunsung Industrial Co., Ltd. destructs the personal information of the users in 5 days from the expiration of the retention period, or when it becomes unnecessary due to achievement of the purpose, discontinuation of the service or end of the business, in 5 days from the date its processing is recognized to be unnecessary.
- Method of destruction
Eunsung Industrial Co., Ltd. destructs the personal information stored in the form of electric file by using the technical method which makes it unrestorable.

7. Measures to Secure Safety of Personal Information

Eunsung Industrial Co., Ltd. takes the measures required to secure safety of personal information in compliance with Article 29 of the Personal Information Protection Act. Eunsung Industrial Co., Ltd. minimizes and trains the staff handling personal information, and appoints the person in charge. Passport is encoded before stored so that it should not be exposed to any other person. The company adopts additional security functions for critical data, such as encryption of files or transmitted data, and locking of files.

8. Staff Responsible for Protection of Personal Information

Eunsung Industrial Co., Ltd. exerts itself to help its customers to use good information in a safe manner. The following staff is responsible for management of personal information, and responds promptly and sincerely to the queries in relation with personal information.

  • Privacy Department
  • Department : Eunsung Industrial Co., Ltd.
  • Telephone : ☎ 031-638-7321

Owners of personal information may contact the staff or the department responsible for protection of personal information if you have any query on protection of personal information, handling of complaints, or relief of damage.

9. Collection of Opinions and Handling of Complaints

Eunsung Industrial Co., Ltd. considers the members’ opinion valuable, and the members have the right to always receive faithful answers for their queries. Eunsung Industrial Co., Ltd. operates the customer support center for smooth communication with the members.
Contact information of the customer support center:

  • Telephone : ☎ 031-638-7321
  • Address : 96-22, Maso-ro, Shindun-myeon, Icheon-si, Gyeonggi-do, 17304 Korea.

Real-time consultation and telephone consultation are supported during the operating hours only. Eunsung Industrial Co., Ltd. responds sincerely within 24 hours after it receives the query via e-mail or mail, or in the next business day for the query received after the operating hours or during weekends or holidays. Eunsung Industrial Co., Ltd. takes the following countermeasures against illegal use of personal information:

1. If Eunsung Industrial Co., Ltd. found that a user has joined in with the information of other person, the company suspends the service for the ID or withdraws the user from the membership without delay. 2. If a user whose personal information is illegally used by other user demands Enusung Ind to suspend the service for the ID or to withdraw the illegal user from the membership, the company takes the immediate action.

If you have any queries in relation with management of personal information, please contact Privacy Violation Complaint Center, Internet Crime Investigation Center of Supreme Prosecutors’ Office, or Cyber Terror Response Center of Korean National Police Agency.

  • Privacy Violation Complaint Center (http://www.118.or.kr)
  • Internet Crime Investigation Center / Supreme Prosecutors’ Office (http://icic.sppo.go.kr)
  • Cyber Terror Response Center / Korean National Police Agency (http://www.police.go.kr/ctrc/ctrc_main.htm)

10. Obligation of Notice

This Privacy Policy shall become effective on the date of enforcement. Any addition, deletion or correction made according to the relevant laws or policies shall be notified 7 days in prior to the date of enforcement of the change.